3Shape User Support Technician

Job description

3Shape User Support Technician

Argen Canada: Unit 108-2120 Leckie Place, Kelowna, BC V1Y 7W7


Argen Canada is currently seeking a 3Shape User Support Technician to join their team.

As a leading digital manufacturing and technology center, Argen Canada offers support, service and repair for digital dental CAD/CAM software, scanners and mills. 


About the 3Shape User Support Technician (NOC 2282) position:

The 3Shape User Support Technician’s main responsibilities will be to provide first-line technical support to users experiencing difficulties with 3Shape software. Other job duties include:

  • Training customers on 3Shape software
  • Troubleshooting digital cases for dental manufacturing
  • Demonstrating the 3Shape software
  • Assisting customers with design, ortho, Trios, CAM (SUM3D), alloy and zirconia applications 


Our ideal applicant must be formally trained in 3Shape software (i.e. attended a 3Shape training course). As this position reports to Argen support team based in San Diego, California, the ability to travel across Canada as well as internationally on a limited basis is required. In addition, the 3Shape User Support Technician requirements include:

  • Strong in spoken and written English although working knowledge of additional languages considered an asset
  • Minimum of 1-year experience supporting 3Shape software and providing training events
  • Advanced computer skills
  • Customer service experience
  • Completion of High School Diploma and some other form of post-secondary education
  • Self-motivated team player with a good attitude
  • Punctual, reliable and possess a highly productive work ethic
  • Eager to learn

What we offer:

  • Permanent, Full-Time employment
  • A wage of $29/hour
  • Group medical, dental and insurance benefits available after 3 months of employment
  • Variable bonuses paid time to time in response to meeting or exceeding organizational benchmarks

To apply:

Argen thanks all applicants for their interest in the position. If you meet the above requirements and are excited to start a career with Argen, please apply online now. For more information, please contact 778-754-5683.